Instacash Services Withdraw Money

Withdraw Money

Customers

• You can withdraw cash from any INSTACASH vendor/agent found countrywide.
• You need to have a positive balance to withdraw cash.
• Withdrawals start from E1, and you can withdraw up to E10,000 per day
• You will need to provide your ID when making a withdrawal

To withdraw cash, the INSTACASH Vendor/Agent will ask you to:

1. Dial *365# (make sure you use the SIM you are registered with as INSTACASH customer)
2. Dial 2 for WITHDRAW CASH
3. Enter 6-digit AGENT CODE (This code is displayed at the VENDOR’s desk/till OR ask the code from the VENDOR)
4. Enter amount (Note that charges will apply. Ask to see the tariffs chart from the Vendor. This chart is displayed at the Vendor desk/wall at all times)
5. Press 1 to Confirm Withdrawal
6. Enter your 4-digit PIN
• You will receive an SMS notification
• Sign off your withdrawal and TAKE YOUR ID with you before you leave

Guests

• When you receive money from any INSTACASH customer while you are not registered, you will receive an SMS Notification with a UNIQUE Code. DO NOT DELETE the SMS before you withdraw
• Locate an INSTACASH Vendor/Agent nearest you to withdraw your cash
• Show the INSTACASH Vendor/Agent your UNIQUE CODE (from the SMS notification you received)
• You are required to PROVIDE your ID to the INSTACASH Vendor/Agent
• The INSTACASH Vendor/Agent will conduct the transaction from the Agent phone and give you cash
• There are no withdrawal charges to guests. Instead, the sender caters for these charges by default
• SIGN OFF your withdrawal in the Agent Transaction Book and TAKE YOUR ID with you before you leave

NOTE: Use the opportunity to register for Free as a Customer at the Vendor/Agent while withdrawing as a guest, as you will not be able to make any further guest withdrawals after the first one.